Eduquity Career Technologies, the country's pioneering Human Resource Assessment solutions company, introduces `Equations', our fortnightly newsletter. Equations will bring you regular updates on the latest developments on HR selection and development initiatives as also those in the field of assessments, besides keeping you informed of our findings in these areas, scientific research being an ongoing process at Eduquity.

In this inaugural issue, we address certain relevant aspects of the fastest growing industry today - the ITES sector. We speak from our significant experience in this sector - Eduquity has successfully completed over 125,000 assessments in this industry across the country.

We hope you enjoy this issue of Equations

According to a Nasscom - McKinsey Study, the ITES industry has been growing at the blistering rate of 70% over the last two years. The Indian Government is going all out to ensure that there is no let-up in this growth and momentum, especially since the potential for value addition and thus premium is higher. Revenue from IT-enabled services in India is projected to grow from US$ 225 million in 1998 to US$ 18 billion in 2008.

The ITES industry in India, particularly call centres and the back-office segment, employ over 1 lakh people. The industry will create 2 million jobs for direct employment. Support and auxiliary services will create nearly the same number of jobs additionally. The job market for this industry is set to 'explode' exponentially if the projected trends fructify.

To cater to the growing skill needs of the ITES sector, Eduquity Career Technologies, Bangalore, has developed a multidimensional competency assessment battery , which is relevant to the requirements of the job, is process oriented, and based on multiple measures, which provides a rich portrayal of functioning in the ITES sector. Our extensive research and work in the ITES sector enables us to deliver an end-to-end assessment solution package.

Click Here to read more about how we worked with an IT enabled services company which approached us to help them recruit executives using objective assessment methodologies.

Eduquity has successfully completed over 125,000 assessments in the ITES segment across the country conducting assessments for different types of contact centres (inbound-outbound accounts; voice-based and data-based accounts).

We carried out an in-depth analysis on the data obtained from the assessments in the Contact Centre Segment. The analysis was computed on approximately 22,000 odd data, across the country and is all based on 'live assessments'. The data is from multiple locations and various demographic groups.

We will bring you some of our more relevant findings on the call centre segment every fortnight in this issue of Equations.

To begin with, here are a couple of our findings.

* The critical competency in the ITES industry is Language Proficiency (English being the primary language for both International and Domestic segments). English language proficiency covers both comprehension of written and spoken English. Aural comprehension test is an integral part of assessing language proficiency. Spoken English is a critical component of call centres, especially outbound. The analysis reveals that successful candidates score distinctly and consistently higher on Language proficiency, including Aural comprehension.

* Gender differences do not make any impact on assessment and both genders fare equally well on the test. This makes the ITES industry a prime candidate for Equal Opportunity employment

Bangalore HR Summit 2003 - a two-day HR convention.
Hosted by the Institute of HRD in association with naukri.com.
Dates: November 28-29, 2003.
Venue: The Leela Palace,Airport Road, Bangalore 560 008.

Contact:
Institute of HRD
#12, I Floor, 80 Ft Road,
R.T.Nagar Bangalore-560 032
Phone: 3436406, 3549645
E-mail: ihrd@vsnl.net

The manager administers; the leader innovates.
The manager has a short-range view; the leader has a long-range perspective.
The manager asks how and when; the leader asks what and why.
The manager has his eye on the bottom-line; theleader has his eye on the horizon.
The manager accepts the status quo; the leader challenges it.

Are you a professional in HR and/or Psychometric assessment ? Do people around you look up to you as a 'guru' ? Speak your mind and it might just be featured here! Write to Us!

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